Effective Date: October 20, 2026
Last Updated: October 20, 2026
1. Introduction
Welcome to Shalini Insurance. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Shalini Insurance collects, uses, stores, and discloses your personal information when you visit our website, submit an insurance quote request, contact us, or use our services.
By using our website or providing your information, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information, depending on your inquiry and the services you request:
✔ Contact Information: Name, email address, phone number, and mailing address.
✔ Insurance Information: The type of insurance you are interested in, such as home, auto, or business insurance, along with information reasonably necessary to assess your insurance needs.
✔ Communication Information: Messages, inquiries, preferences, and records of communications with us.
✔ Website Information: Basic technical information, such as browser type, device information, IP address, and website usage data, where applicable.
We collect only the information reasonably necessary for the purposes identified in this policy or as otherwise permitted or required by law.
3. How We Use Your Information
We may use your personal information to:
✔ Respond to inquiries and insurance quote requests.
✔ Understand your insurance needs and discuss available coverage options.
✔ Contact you regarding your requested quote or insurance services.
✔ Schedule appointments and send relevant appointment reminders.
✔ Provide customer service and respond to questions.
✔ Maintain business records and improve our services.
✔ Send promotional communications where we have obtained the required consent.
✔ Comply with applicable legal, regulatory, and recordkeeping requirements.
We do not use your information for purposes unrelated to those identified above without obtaining consent where required by law.
4. SMS and Text Message Communications
If you provide your phone number and separately consent to receive text messages, Shalini Insurance may send you SMS messages relating to the purposes for which you consented.
Depending on your selection, messages may include:
✔ Responses to your insurance inquiries and quote requests.
✔ Appointment confirmations and reminders.
✔ Follow-up messages concerning a quote you requested.
✔ Promotional messages, only where you have provided the applicable consent.
Message frequency: Message frequency may vary depending on your interactions and the messaging program you have opted into.
Message and data rates: Standard message and data rates may apply, depending on your mobile carrier and plan.
Opting out: You can opt out of SMS messages at any time by replying STOP. You may receive a final message confirming your opt-out.
Getting help: Reply HELP for assistance, or contact us using the contact information provided on this website.
Providing SMS marketing consent is not a condition of purchasing insurance or requesting a quote. Where separate consent is required, consent to receive marketing messages will not be bundled with consent to receive non-marketing messages.
5. Consent to Communications
We obtain consent to collect, use, and disclose personal information as required by applicable law.
When you submit a form, your information may be used to respond to your specific inquiry. Where required, we will request separate consent before sending promotional emails or text messages.
You may withdraw your consent to marketing communications at any time by following the unsubscribe instructions in an email, replying STOP to an SMS, or contacting us directly.
Withdrawing consent does not affect processing already lawfully carried out, and certain information may need to be retained to meet legal or regulatory obligations.
6. How We Share Your Information
We do not sell your personal information.
We may disclose information when necessary to provide requested services, including to:
✔ Insurance companies, underwriters, and insurance service providers involved in obtaining or administering insurance coverage.
✔ Technology and service providers that support our website, customer relationship management systems, communications, scheduling, and business operations.
✔ Professional advisers, regulators, law enforcement, or other parties where disclosure is required or permitted by law.
Other parties where you have provided appropriate consent.
Mobile information and SMS consent: We do not share mobile phone numbers, SMS consent records, or text messaging opt-in information with third parties or affiliates for their own marketing or promotional purposes. We may share such information with service providers that help us deliver our communications or operate our services, subject to appropriate restrictions.
We require service providers to handle personal information appropriately and consistently with applicable legal requirements.
7. Third-Party Services
Our website and services may rely on third-party platforms to support forms, scheduling, website analytics, customer relationship management, email, and SMS communications.
These providers may process personal information on our behalf to perform their services. Their handling of information may also be subject to their own privacy policies and applicable contractual obligations.
We encourage you to review the privacy practices of third-party services when appropriate.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, and improve user experience.
Where applicable, these technologies may collect technical information about your visit.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by law, we will obtain consent before using cookies or tracking technologies that require consent.
9. Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.
Personal information may be stored or processed by service providers in Canada or other jurisdictions, subject to applicable legal requirements.
Although we take reasonable steps to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business records, and comply with applicable legal and regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, where appropriate and legally permitted.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
✔ Request access to personal information we hold about you.
✔ Request corrections to inaccurate or incomplete information.
✔ Withdraw consent to certain uses or disclosures of your information.
✔ Opt out of marketing emails and SMS messages.
✔ Ask questions or raise concerns about our privacy practices.
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before responding.
12. Children's Privacy
Our website and insurance inquiry forms are intended for adults seeking insurance information and services. We do not knowingly collect personal information directly from children through our website without appropriate authorization where required by law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.
Any updates will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, please contact:
Shalini Insurance
Ontario, Canada
Phone: +1 (416) 721-5879
Business Address: [Insert Business Address, if applicable]
By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.